How Hotels with Adjustable Beds Benefit from Guest Satisfaction

How Hotels with Adjustable Beds Benefit from Guest Satisfaction

4.9 min read

A comfortable bed is considered by many as the most important feature of a hotel room for promoting a positive customer experience. Since everyone has different needs and preferences, it can be challenging to find the perfect bed solutions that can satisfy every hotel guest. A positive customer experience is crucial for the business performance of hotels since they affect guest retention, customer satisfaction, reviews, and recommendations. In this article, we will cover how hotels with adjustable beds benefit from guest satisfaction and discuss tips that can supplement the customer’s experience.

Common Issues with Typical Hotel Beds

Hotel beds


A comfortable bed in a hotel room is the most important feature of a hotel for 80.6% of guests in a survey. The most common issue that hotel visitors are concerned about is hotel bed cleanliness, however, poor mattress quality and lack of maintenance also affect guest retention, customer satisfaction, and hotel ratings.

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Issues with Mattresses

Some studies have found that 48% of guests are not satisfied with the comfort level of their hotel beds. Up to 27% of guests found their hotel beds too soft while 21% of guests found their mattresses too firm. A mattress that is too soft can result in a sinking mattress that is no longer comfortable. This may also cause back and neck pain due to lack of proper support which results in pressure sores. Some hotels buy firm mattresses that can last longer, however, many guests will find these mattresses too stiff and not comfortable enough to promote a long and restful sleep.

Non-adjustable Bed Frames

Generally, a non-adjustable bed frame can work for most of us when we just need to sleep, however, the versatility of electric adjustable beds is something that many sought after when given the opportunity. For disabled individuals, a standard bed frame is much more limiting than adjustable beds and does not provide any extra assistance for getting in and out of bed.


Hotels with Adjustable Beds and Mattresses

Adjustable beds


Adjustable bed frames in combination with adjustable mattresses promote proper support and give hotel guests the option to change the configuration according to their needs and preferences. Our ErgoFlip mattress offer double-sided comfort levels in soft or medium firmness which can accommodate a wide variety of hotel guests.

Adjustable bed frames


The soft side of our ErgoFlip mattress is perfect for individuals who focus on bed comfort while the medium side has a firmness that is still comfy for those who prefer a supportive mattress. Unlike single-sided mattresses, our ErgoFlip mattress can better account for guests of varying shapes, sizes, and body weight distribution.

Adjustable bed frames


When used with adjustable bed frames, guests have the versatility of changing configurations to accommodate various user-specific requirements and conditions. Using adjustable beds can help improve long-term morale and physical health for better quality sleep and proper posture. The major benefits of using adjustable beds are:

  • Improved sleep quality
  • Proper posture and alignment
  • Reduced snoring
  • Greater comforts and luxury
  • Ease of getting in and out
  • Charging ports for USB devices

Our adjustable beds also include convenient features that are typically not found in conventional bed designs such as massage features, LED lighting, and USB ports to charge electronic devices. Purchasing the ideal adjustable bed will have a higher upfront initial cost, however, their long-term benefits make up for their price.

Electric bed


Hotels with electric beds for disabled individuals can accommodate a broader range of customers with different injuries, illnesses, or other medical conditions. Their foot adjustment feature provides better stability for guests who require more assistance to stay in bed. Our head and foot adjustments also assist users to get in and out of their beds and transfer to their wheelchairs more easily. Before the arrival of a hotel guest, our adjustable feet can also be set to the ideal height for promoting greater convenience, and safety, and ensuring excellent first impressions. – Please reach out to our dedicated sales team for more information on commercial use.

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Tips on How to Make Hotel Beds More Comfortable

There are also other factors that can supplement the experience of adjustable beds for hotel guests. Below are some factors that can further enhance guest comfort and promote a positive customer experience:

  • Proper ventilation and room temperature
  • Clean bedsheets and comforters
  • Good Quality Pillows
  • Aromatherapy products

Proper ventilation and room temperature

Well-ventilated hotel room is ideal for quality sleep


A cool and well-ventilated hotel room is ideal for quality sleep as this ensures that guests have a comfortable resting temperature with oxygen flow. Most individuals prefer a room temperature between 60 to 67 degrees Fahrenheit (15.6 to 19.4°C) for comfortable sleep. Because of this, keeping a hotel room cool with a well-maintained HVAC system is crucial for the comfort of your guests.



Clean bedsheets and comforters

Clean bedsheets


Everyone agrees that a thoroughly cleaned hotel room promotes peace of mind and has a better impression on hotel guests. This is the same case for fresh bedsheets and comforters that have been washed before their next use. Proper cleaning practices help eliminate bad smells, remove dirt and hair, and reduce allergic reactions.


Good Quality Pillows

Quality pillows


Good quality pillows that are supportive and comfortable complement adjustable beds perfectly. This is because they help align our neck and head for proper posture to keep a straight spine and relieve any potential neck strains. Aside from being supportive, it is also important to choose a comfortable design to help promote longer and better sleep quality for your guests.


Aromatherapy products

Aromatherapy products


Aromatherapy is commonly practiced for relaxation and has also been indicated as an effective method of improving sleep quality in multiple studies. Giving your hotel guests the option for aromatherapy products allows those who benefit from scented smells a choice on when they want their relaxing scents. The most beginner-friendly practice is mixing small amounts of the essential oils with water for a diluted mixture that can be spritzed onto a mattress or pillow. Oil diffusers and scented candles are also used in aromatherapy; however, the scents require more time to leave a room.

Learn how Progressive Bed started in automation!


The use of adjustable beds can help boost the business performance of hotels by improving guest retention, enhancing customer satisfaction, and promoting positive reviews and recommendations. In combination with our tips to supplement the guest experience, the improvements in customer satisfaction for hotels with electric beds could increase by 22% while guest retention would increase by 12%.

Our adjustable beds come in different models with features to meet the needs of every hotel and guest. From the essentials at an affordable price, a solid model with lots of features, or our top-tier model with all the luxuries, we offer something for everyone!

As one of the top suppliers of electric actuators and adjustable beds, Progressive Bed offers industry-leading flexibility, quality, support, and field experience to meet all your needs. If you have any other questions about what we can offer, please do not hesitate in reaching out to our sales team! We are experts in what we do and want to ensure you find the best bed solutions to meet your needs. | 1-800-828-9381

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